Forbes Travel Guide Online Hospitality Webinar – Leadership

This badge earner has developed skills in “Problem Resolution." In today’s world, the art of problem resolution is an essential skill for managers to develop. Problem resolution requires empathy, critical thinking, and confidence. As managers continue to hone their problem resolution skills, they ultimately create an empowered team capable of exceptional service delivery as well as a positive work environment. In this session, we dove into the HEART (hear – empathize – apologize – respond – thank) model. We also discussed industry best practices for empowering teams.

The webinar was 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.